Rental Terms
Terms & Conditions
Learn about the terms and conditions for car rental in Katerini from MyCar
Our prices include:
- All taxes & V.A.T.
- All local taxes and all kinds of fees, there are no hidden costs
- Basic Insurance package
- Third Party Insurance
- Glass Insurance
- Free pick-up and drop-off services from the company headquarters, the hotels of the prefecture of Pieria, the bus and train station of Katerini, during regular working hours. For any other point there is an additional charge. In this case, please contact us.
- Car replacement (subjects to cars availability) in case of damage
- 24hour Road Assistance
- Prices include a 100 km/day restriction. Every additional kilometer over 100 km/day will be charged to the customer when returning the vehicle with an amount of €0.30 excluding VAT per kilometer. Alternatively, it is possible to pre-purchase a mileage package during the reservation.
Required documents
- Valid driver’s license for all declared drivers
- International driver’s license if required (please read the below paragraph “Driver’s License”)
- Passport or National ID E.U. for all declared drivers
- Credit Card or Debit Card in the driver’s name as a guarantee.
An amount will be held on the card as a guarantee.
All the booking details (online or phone booking) must be valid. Our company declares the right to refuse the rental if the booking details are not valid.
Driver’s age
Drivers must be over 21 and under 75.
Driver’s License
The driving license must be issued at least one year before the pick-up date.
National Driving Licenses issued in the E.U. are accepted.
Citizens of all other countries must have a valid International Driver’s License along with their regular Driver’s License.
Bookings and Vehicle Groups
All reservations are based on vehicle groups and not on a specific vehicle model. We try to assign to each reservation the chosen vehicle model. However, if the chosen model becomes unavailable, our company reserves the right to offer a similar model. A similar model will be a vehicle in the same group – category as the chosen model. Also, our company reserves the right to offer a model of a bigger group – category with no extra charge (free upgrade).
Booking length, minimum rental charge
The minimum booking length is one day and the maximum is 30 days.
The minimum rental charge is one day.
If you wish to rent a vehicle for more than 30 days, please contact us for a quotation as the rental agreement must be renewed every 30 days.
If the renter wishes to keep the rental longer than the agreed period, the renter must contact our company no later than 2 days before returning the vehicle to request an extension based on availability. The extension is valid only after the change is made in the lease contract.
Payment Options
Deposit Amount & Guarantee
The deposit (50% for reservations of up to 2 days and 20% for reservations of 3 to 30 days) can be paid online from our website with credit, debit, and prepaid cards.
We accept Visa, Mastercard, Maestro, Diners & Discover.
A credit card is required for the €400 guarantee.
Secure Transactions
All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer-SSL).
Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.
Balance Amount
The remaining amount will be paid when you pick up the vehicle with cash or credit, debit, or prepaid cards.
Cancellation Policy
If you wish to cancel your reservation, you have to send a cancellation notice email and receive an answer that we received your cancellation notice.
If the reservation is canceled at least 10 days before the scheduled start of the vehicle rental, the entire amount of the deposit will be refunded.
If we receive the cancellation notice in less than 10 days and up to 3 days prior to the due pick-up date and time, then the cancellation fee equals 50% of the deposit amount.
If we receive the cancellation notice up to 3 days prior to the due pick-up date and time, then the total deposit amount will be charged, and there will be no money return.
No-Show Policy
If the renter fails to collect the vehicle within 2 hours of the agreed rental start date and time without any written update, the reservation may be automatically canceled, and the total deposit amount will be charged.
Late Returns
During the low and mid rental season, the delay for up to 2 hours will not be charged extra. During the high season maximum delay accepted without extra charges is 20 minutes. If the renter returns the vehicle after the agreed return time and beyond the time limits set above, without agreeing to an extension with our company, the renter will be charged daily according to the daily seasonal rate applicable on the specific dates.
Fuel Policy
The renter has to return the vehicle with the same fuel level as delivered. If the renter returns the vehicle with less fuel level than was delivered, the renter will be charged the fuel difference plus a refueling service fee of 10 Euros. There is no refund if the renter returns the vehicle with more fuel level than was delivered. The renter has to pay for the fuel that will use during the rental period
Baby, Child & Booster Seats
Child seats are available upon request, subject to availability and cost €10/day for all types.
We offer three different types of seats
- Baby seat: 0 – 13 kg / 12 months
- Child seat: 15 – 37 kg / 4 to 11 years
- Child seat – booster seat: 20 – 45 kg / 8 to 11 years
Additional Drivers
The 1st additional driver is free of charge. For additional drivers, the extra cost is 10€/day per driver.
Pets – Animals
Are not allowed in the vehicle
Smoking
The smoking inside the car it’s forbidden!
If, upon return, smoking is detected inside the car, then you will be charged for the biological cleaning of the vehicle €80 + VAT and in case of seat or carpet burning the replacement cost of 800€.
Vehicle Cleaning Charge
If the renter returns the car very dirty, the renter will be charged 20€ + V.A.T. for cleaning the vehicle.
Insurance
Coverages Provided
Basic insurance package
Our basic insurance coverage includes in our prices and includes
- Third Party Insurance (T.P.I or T.P.L)
- Glass Insurance
Extra insurance coverage
If the renter wishes with an additional cost can have:
C.D.W. Collision Damage Waiver with an excess amount of 400€ + V.A.T.
With this insurance, in case of damage, the renter’s liability limits to the excess amount. In case of fire or theft, the renter’s liability limits to the excess amount of 400€.
What is not covered by any insurance
- Damages caused by a driver under the influence of drugs or alcohol
- Damages caused by an unauthorized driver.
- Damages in the interior of the vehicle
- Damages that were caused because the vehicle being illegally parked
- Damages due to traffic law violation.
- Damages due to inappropriate driving, negligence, or intentional.
- Damages to the engine by wrong fuel or negligence.
- Damages were caused because the vehicle was used off-road or in not appropriate roads (not paved roads, dirt roads, beaches, etc.).
- Damages that were caused after the agreed return time.
- Damage to the mirrors.
- Damages or loss of tires, rims, hubcaps.
- Damages to the underside of the vehicle.
- Damages or loss of the antenna
- Damages caused willfully or recklessly by the renter, e.g. (burning out the clutch, burning out the tires, sitting or standing on the bonnet, or the roof or the boot lid of the vehicle, etc.)
- If the renter at the time of the accident does not notify our company and the police
- Loss of personal items
- Loss, damage, or theft of vehicle keys
- Loss or damage of child seats, jack, safety triangle, spare wheel, petrol cap, or any accessories.
- Total or part theft, in cases where the theft was caused due to renter’s negligence. (e.g., forgot the engine keys on the vehicle, etc.)
- Traffic fines or other administrative sanctions may result from any violation of the Greek Traffic Law.
Fixed Compensation amounts due to Damage / Loss / Negligence
- Vehicle Key: Simple car key 180€ / Special car key: 280 €
- Baby Seat 300 €, Child Seat 400€, Booster Seat 100€
- Vehicle Battery 180 €
- Antenna: 30€
- Aluminum Rim 250€/pc
- SUV/ 4×4/ Aluminum Rim 500€/pc
- Plastic wheel cover: 30€/pc
- Exterior mirror: glass 50€, plastic case/mechanism 250€
- Car mats: 50€/pc
- Soiled Seats: 80€
- Window Wiper: 40€
- Car Tyre: 150€ /pc
- SUV/ 4×4 Tyre: 250€/pc
- Chains / snow blankets: 80 €
- Roof Top Box: €400, support mechanism: €200
Ferrying the car
It is prohibited without the written permission of our company.
Traffic fines or other administrative sanctions
The renter must pay traffic fines, or any administrative sanctions may result from any violation of the Greek Traffic Law. The renter can pay the fines in cash or with a credit card. If any fine becomes required after the rental period, our company will charge the renter’s credit card the amount of the fine.
If the police or other authority removes the registration plates during the rental, the renter must compensate our company immediately. The compensation amount will be calculated by multiplying the total number of days that the vehicle will be without registration plates with the per-day rental price from the current season.
Obligations – Other terms
The renter must pay attention to the vehicle by checking its mechanical condition, oil, water, etc. Also, the renter must check the condition of the tires and if the vehicle can move safely. The renter is responsible and is obligated to compensate the company for damages resulting from lack of attention. Also has to park and lock the vehicle properly in an appropriate and safe place.
During the rental period, the vehicle must not be used:
- In breach of the rental terms
- To carry passengers or goods on a fee
- To carry more passengers than allowed
- To carry heavy objects, smelly goods, or drugs
- To tow another car or trailer
- In any kind of races
- For any purpose that is against the Greek laws
- Outside of borders.
Our company is not responsible for any loss or damage of personal items.
Our company has the right to cancel the rental agreement without any consequences if the renter: Is considered harmful to the company’s interests or violates either the traffic laws or the rental terms.